Refund policy

Returns

We accept returns on eligible merchandise within 30 days of delivery. Items must be unused, in their original condition and packaging, and accompanied by proof of purchase.

To request a return, contact support@packandplayli.com. Items returned without prior authorization will not be accepted.

Trading Cards & Final Sale Items

All trading card game (TCG) products are FINAL SALE and are not eligible for returns, exchanges, or refunds except where required by law.

This includes sealed products, booster boxes, booster packs, individual cards, and other trading card products, whether opened or unopened.

Sale items and gift cards are also final sale.

Damaged, Incorrect or Missing Items

Please inspect your order upon delivery. If your order arrives damaged, defective, incorrect, or incomplete, contact support@packandplayli.com promptly with your order number and photos of the issue so we can evaluate it and make it right.

Exchanges

We do not offer direct exchanges. For eligible merchandise, you may return the original item in accordance with this policy and place a new order.

Refunds

Once an eligible return is received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method within 10 business days. Additional processing time may be required by your bank or credit card company.

For any return or refund questions, contact support@packandplayli.com