Shipping policy

Order Processing

Orders are typically processed within 1–3 business days. Processing times may be longer during product launches, holidays, or periods of high order volume.

Once your order ships, you will receive tracking information when available.

Shipping Rates

Shipping rates are calculated and displayed at checkout.

We offer free standard shipping on orders of $100 or more within the United States.

Delivery

Delivery times shown at checkout are estimates and are not guaranteed. Carrier delays, weather, holidays, and other circumstances outside our control may affect delivery times.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout. If you notice an error in your shipping information, contact orders@packandplayli.com as soon as possible.

We cannot guarantee that an address can be changed once an order has been processed or shipped.

Lost, Damaged or Missing Orders

If your order arrives damaged, is missing items, or appears to have been lost in transit, contact support@packandplayli.com with your order number and any relevant photos or tracking information so we can investigate and assist you.

Contact

Email is our preferred method of contact.

Order Questions: orders@packandplayli.com
Shipping Issues & Customer Support: support@packandplayli.com